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Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you purchase or use our eSIM services.


1. Information We Collect
When you purchase or use our eSIM products, we may collect the following information:

  • - Personal Information: Name, email address, phone number, and billing address.
  • - Device Information: Device model, operating system, IMEI number (optional for troubleshooting), and compatibility status.
  • - Transaction Details: Order ID, date of purchase, eSIM type, region selected, and payment status.
  • - Usage Data: eSIM activation status, error reports, and support communication logs.
2. How We Use Your Information
Your data may be used for the following purposes:
  • - To deliver your eSIM profile and activate the service.
  • - To verify device compatibility or troubleshoot issues.
  • - To process payments and provide transaction receipts.
  • - To respond to support inquiries or warranty claims.
  • - To send service-related notifications such as activation guides, reminders, and updates.
  • - To improve our services based on feedback and technical performance.
3. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. However, we may share limited data with:
  • - Payment gateways (e.g., Midtrans, Duitku) for transaction processing.
  • - eSIM platform providers to generate or activate eSIM profiles.
  • - Customer support tools (e.g., email services) to assist you effectively.
  • - Authorities, if required by law, for fraud prevention or regulatory compliance.
  • All third parties are required to handle your data securely and only for the intended purpose.
4. Data Retention
We retain your personal data only as long as necessary for:
  • - Service delivery and support,
  • - Legal or tax obligations,
  • - And warranty tracking (typically no longer than 12 months unless required).
  • You may request deletion of your data at any time, subject to legal limitations.
5. Data Security
We use industry-standard security measures to protect your personal data, including:
  • - HTTPS encrypted communication,
  • - Secure payment gateways,
  • - Access control to our internal systems.
  • However, no system is 100% secure. We recommend you avoid sharing sensitive credentials during support conversations.
6. Your Rights
You have the right to:
  • - Access the personal data we hold about you.
  • - Correct or update inaccurate information.
  • - Request deletion of your data.
  • - Withdraw consent (e.g., unsubscribe from emails).
  • - File a complaint if you believe your data is misused.
  • To exercise your rights, contact us via the support email listed below.
7. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on our website or sent via email if significant. Continued use of our services indicates your agreement to the updated policy.

8. Contact Information
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
  • Email: [email protected]
  • Phone: +62 851 7326 0817
  • Business Hours: Mon-Fri, 10:00 - 17:00